Eligibility
Physical desk goods bought from TEGA OFFICE LTDmay be refunded when returned unused and in their original packaging within 14 days of delivery, in line with our Shipping & Returns page.
How a refund is worked out
- Refunds cover the price paid for the returned goods, in USD.
- Original outbound shipping is refunded only where the item arrived damaged or the wrong bay was sent.
- Return postage is your responsibility unless the return is due to our error.
Timescales
Once your returned goods reach the Hull bay and pass a quick condition check, we approve the refund within 5 working days. Payment provider pending — refunds are processed back to your original payment method in USD once our payment provider is connected, and we keep you updated by email until then.
Non-refundable cases
- Goods returned used, marked or without their original packaging.
- Returns started more than 14 days after delivery.
Start a refund
Email support@tegaoffice.shop with your manifest reference and we will guide you through the return. You can also call the dispatch desk on +44 7573508458.